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Refunds

- HOW LONG DO I HAVE TO RETURN AN ITEM?

We will happily refund any item within 10 days of receipt.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

PLEASE NOTE: FOR HYGIENE REASONS WE CANNOT ACCEPT RETURNS ON EARRINGS 

 HOW DO I INITIATE A REFUND?

To initiate a refund please use the contact us form or email us at support@northcharm.com. We will then contact you shortly after with return instructions.

Once your return is received and approved we will notify you by email and your refund will be processed and a credit will automatically be applied to your original method of payment.

 WHO PAYS FOR THE SHIPPING COSTS FOR RETURNED ITEMS?

Please be advised that the recipient will be responsible for paying the shipping costs for returned items.

I HAVE RECEIVED THE WRONG ITEM / A DAMAGED OR DEFECTIVE ITEM, WHAT SHALL I DO? 

We do our very best to ensure product quality and order accuracy, however occasionally mistakes do happen. If you have received the wrong item or a damaged item then please email us your order number and a clear photo showing the issue and send it to us at support@northcharm.com. Once it has been reviewed and approved we will offer you a free replacement order or initiate a full refund.

Depending on where you live, the time it may take for your replacement product to reach you, may vary.

- I HAVE NOT RECEIVED MY ITEM / I HAVE ONLY RECEIVED PART OF MY ORDER, WHAT SHALL I DO?

We ship from different manufactures so some items might arrive earlier than others. Please be patient, all of your items should be delivered within 30 days. If you have not received your item or your full order withi30 days please first check with your local post office. Your package may be waiting for you there if you have missed your delivery. If it is not at your local post office then please contact us through our contact form or email us at support@northcharm.com. We will immediately send out a free replacement or initiate a full refund.

Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s).

 

If you have any further questions please check out our FAQ page or use the contact us form.