Welcome to our FAQs page. Below you will find answers to most questions....
- WHERE DO YOU SHIP TO?
We currently only ship to the United States.
- HOW MUCH DOES SHIPPING COST?
Shipping is absolutely free on all orders.
- HOW LONG WILL SHIPPING TAKE?
Please allow up to 3 days processing time and up to 25 days delivery.
- WHERE DO YOU SHIP FROM?
Our direct-to-consumer sales model cuts out the middlemen so we can offer you high quality jewelry at affordable prices. We do this by shipping our products straight from our manufactures. If your item is being shipped from one of our manufactures overseas it will state ‘Internationally Sourced’ on the product page. Please be advised that if your item is internationally sourced it may take a few weeks to arrive.
- WHAT SHIPPING METHOD DO YOU USE?
When shipping our Internationally Sourced products we use a method called ePacket. EPacket is a fast and affordable shipping option for light weight packages that are being delivered from overseas to the United States. For our Locally Sourced products we use the United States Postal Service.
- CAN I TRACK MY ORDER?
We seek to provide tracking information on every order, but it does depend on your location and postal service if tracking information is available.
- WHAT ABOUT CUSTOMS AND IMPORT TAX?
Please be advised that if your item is Internationally Sourced then it may be eligible for customs or import tax once it arrives within your country. These taxes are determined by the customs office only and are applied where applicable. Payment of these charges is the responsibility of the recipient and will not be covered by North Charm. We only cover the cost of delivery. For more information about charges, please contact your local customs office before placing an order.
- CAN I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
Yes, you have 24 hours after your order has been placed to cancel or change your order/details.
- WHAT PAYMENT METHODS DO YOU ACCEPT?
- American Express
- Apple Pay
- Master Card
- HOW LONG DO I HAVE TO RETURN AN ITEM?
We will happily refund any item within 10 days of receipt. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
PLEASE NOTE: FOR HYGIENE REASONS WE CANNOT ACCEPT RETURNS ON EARRINGS
- HOW DO I INITIATE A REFUND?
To initiate a refund please use the contact us form or email us at firstname.lastname@example.org. We will then contact you shortly after with return instructions.
Once your return is received and approved we will notify you by email and your refund will be processed and a credit will automatically be applied to your original method of payment.
- WHO PAYS FOR THE SHIPPING COSTS FOR RETURNED ITEMS?
Please be advised that the recipient will be responsible for paying the shipping costs for returned items.
- I HAVE RECEIVED THE WRONG ITEM / A DAMAGED OR DEFECTIVE ITEM, WHAT SHALL I DO?
We do our very best to ensure product quality and order accuracy, however occasionally mistakes do happen. If you have received the wrong item or a damaged item then please email us your order number and a clear photo showing the issue and send it to us at email@example.com. Once it has been reviewed and approved we will offer you a free replacement order or initiate a full refund.
Please note that depending on where you live, the time it may take for your replacement item to reach you, may vary.
- I HAVE NOT RECEIVED MY ITEM / I HAVE ONLY RECEIVED PART OF MY ORDER, WHAT SHALL I DO?
We ship from different manufactures from around the world so some items might arrive earlier than others. Please be patient, all of your items should be delivered within 30 days. If you have not received your item or your full order within 30 days then please first check with your local post office. Your package may be waiting for you there if you have missed your delivery. If it is not at your local post office then please contact us through our contact form or email us at firstname.lastname@example.org. We will immediately send out a free replacement or initiate a full refund.
Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s).
If you have any further questions please use the contact us form.